Comments on: Australian Book site fail, loses the sale http://www.darrylking.com.au/outline/misc/australian-book-site-fail-loses-the-sale/ anecdotes, stories and insights on what ireckon! Wed, 18 Jan 2012 06:11:35 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Listening on the web for business 101 | Darryl King’s blog ireckon http://www.darrylking.com.au/outline/misc/australian-book-site-fail-loses-the-sale/comment-page-1/#comment-55701 Listening on the web for business 101 | Darryl King’s blog ireckon Fri, 18 Dec 2009 02:53:06 +0000 http://www.darrylking.com.au/?p=1585#comment-55701 [...] wrote earlier in the year about how Dymocks had a website fail. This was picked up by one of their staff who took it on their own initiative to create an alert [...] [...] wrote earlier in the year about how Dymocks had a website fail. This was picked up by one of their staff who took it on their own initiative to create an alert [...]

]]> By: The Book Abyss http://www.darrylking.com.au/outline/misc/australian-book-site-fail-loses-the-sale/comment-page-1/#comment-45661 The Book Abyss Tue, 26 May 2009 06:50:45 +0000 http://www.darrylking.com.au/?p=1585#comment-45661 It's a shame you had a bad experience trying to purchase your book online because this inevitably reflects poorly on all of us who endeavour to do business online. We are, in the scheme of things, a very small online bookstore and yes, we get things wrong occasionally, but we do do try to keep our site and especially our cart as easy as possible to use. I'm sure most Australian online book retailers do care about their customers and want to make their shopping experience positive. It’s a shame you had a bad experience trying to purchase your book online because this inevitably reflects poorly on all of us who endeavour to do business online. We are, in the scheme of things, a very small online bookstore and yes, we get things wrong occasionally, but we do do try to keep our site and especially our cart as easy as possible to use. I’m sure most Australian online book retailers do care about their customers and want to make their shopping experience positive.

]]> By: Natalie http://www.darrylking.com.au/outline/misc/australian-book-site-fail-loses-the-sale/comment-page-1/#comment-45651 Natalie Tue, 26 May 2009 02:39:36 +0000 http://www.darrylking.com.au/?p=1585#comment-45651 I have noticed this thing within Australian companies... they seem to think the internet is still "that crazy new thing the kids use" and they don't take their online presence seriously. Sites are rushed and not tested properly (I know this from working as an in-house graphic designer!) and customer service is rarely considered. It's very frustrating - I've experienced it both as a consumer and a designer! Why can't the "Zappos experience" be emulated in Australia? Companies think it's expensive and don't budget for it. It's such a shame - for the meanwhile I won't be buying Australian because of the current poor attitude and service from Au online retailers! I have noticed this thing within Australian companies… they seem to think the internet is still “that crazy new thing the kids use” and they don’t take their online presence seriously. Sites are rushed and not tested properly (I know this from working as an in-house graphic designer!) and customer service is rarely considered. It’s very frustrating – I’ve experienced it both as a consumer and a designer!

Why can’t the “Zappos experience” be emulated in Australia? Companies think it’s expensive and don’t budget for it. It’s such a shame – for the meanwhile I won’t be buying Australian because of the current poor attitude and service from Au online retailers!

]]> By: Louisa http://www.darrylking.com.au/outline/misc/australian-book-site-fail-loses-the-sale/comment-page-1/#comment-45641 Louisa Tue, 26 May 2009 02:16:41 +0000 http://www.darrylking.com.au/?p=1585#comment-45641 Ive also tried to buy books via Australian sites and have had similar experiences. Amazon has been doing it for years, why is it so hard for a business whose core revolves around books to get it right!? Ive also tried to buy books via Australian sites and have had similar experiences. Amazon has been doing it for years, why is it so hard for a business whose core revolves around books to get it right!?

]]> By: darryl http://www.darrylking.com.au/outline/misc/australian-book-site-fail-loses-the-sale/comment-page-1/#comment-45635 darryl Tue, 26 May 2009 01:32:17 +0000 http://www.darrylking.com.au/?p=1585#comment-45635 Follow up. Dymocks got a google alert about this blog post and have advised me they have some one on to the problems and also have offered to help me solve my purchasing problem. So good on them for at least having someone with the nous to watch and monitor and respond quickly. Darryl Follow up. Dymocks got a google alert about this blog post and have advised me they have some one on to the problems and also have offered to help me solve my purchasing problem. So good on them for at least having someone with the nous to watch and monitor and respond quickly.

Darryl

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