Comments on: Can your business cope without technology? http://www.darrylking.com.au/2009/06/29/can-your-business-cope-without-technology/ anecdotes, stories and insights on what ireckon! Thu, 04 Mar 2010 20:14:22 +0000 http://wordpress.org/?v=2.9.1 hourly 1 By: Leesa Watego http://www.darrylking.com.au/2009/06/29/can-your-business-cope-without-technology/comment-page-1/#comment-46271 Leesa Watego Mon, 13 Jul 2009 09:59:02 +0000 http://www.darrylking.com.au/?p=1835#comment-46271 I was thinking about this blog post today when I was in Spotlight, Everton Park (and smiling to myself). We were waiting for ages & when I finally got my turn at the checkout, only manual credit card transactions were available. Turned out Spotlight-EP were thinking about what you've raised - they had the manual credit card swipers available - but the problem was NO-ONE COULD REMEMBER HOW TO USE THEM!!!! A bit of training and a few manuals at each registered would have been useful. What would also have been nice & better customer service, is a friendly Spotlight personality, letting customers know why the queues were moving soooooo slowly - a staff member who could talk to customers on their way into the store and while we were in line. It wasn't until we'd left the store, did I notice the neatly typed notice stating that EFTPOS was down. Obviously, they new well enough in advance to get a sign up, they could have also put a couple of more staff on to do some quick training and to talk to customers. I was thinking about this blog post today when I was in Spotlight, Everton Park (and smiling to myself). We were waiting for ages & when I finally got my turn at the checkout, only manual credit card transactions were available. Turned out Spotlight-EP were thinking about what you’ve raised – they had the manual credit card swipers available – but the problem was NO-ONE COULD REMEMBER HOW TO USE THEM!!!! A bit of training and a few manuals at each registered would have been useful.

What would also have been nice & better customer service, is a friendly Spotlight personality, letting customers know why the queues were moving soooooo slowly – a staff member who could talk to customers on their way into the store and while we were in line.

It wasn’t until we’d left the store, did I notice the neatly typed notice stating that EFTPOS was down. Obviously, they new well enough in advance to get a sign up, they could have also put a couple of more staff on to do some quick training and to talk to customers.

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