Comments on: Who do you love, Suncorp – your prospects or your customers?

By: darryl

darryl — Sat, 26 Jun 2010 02:26:09 +0000

Exactly the problem tho, as i want easy access on any device of my choosing. Importantly though while there are work arounds to anything the key here is that as a company they need to understand who they are targetting in any decision they make. The opposite is true with their iPhone mobile site, in that they have actually made some good decisions.

By: Vanessa

Vanessa — Sat, 26 Jun 2010 01:22:27 +0000

What site ? I bookmarked https://internetbanking.suncorpmetway.com.au/sml/logon.asp a long time ago. It’s one click away in my bookmarks. Simple.

I have no idea what the rest of their site is like unless I need to use their locator to find “my nearest branch”. As long as that one web address doesn’t change I’m happy

By: PETER SUNBIRD

PETER SUNBIRD — Thu, 24 Jun 2010 22:27:14 +0000

Looks like SUNCORP is trying to get rid of old customers.

By: Anthony

Anthony — Thu, 13 May 2010 22:58:18 +0000

Nice post.

I found exactly the same thing the last time I tried to use their site. It was a bizarre choice for them to make.

Building road blocks between your stake holders and what they want to do is poor service and ultimately self defeating.

By: Mike Boyd

Mike Boyd — Thu, 13 May 2010 12:24:47 +0000

Great post Darryl!

I’m also an existing Suncorp customer and am extremely frustrated by the new changes. Why on Earth would you want to make it harder for existing customer to logon to net banking?! I’m sure that makes up 90% of their traffic anyway…

As always, the less clicks the better!

Mike