Peter Dutton MP are you for or against the filter?

It’s an election year. I am the consumer. My single vote is meant to count. I want to know where politicians vying for my vote stand. I want them to earn my vote, or accept the consequence. I want politicians the country over to step out from the shadows of their mighty parties and their leaders, and stand for [...]

Getting movie tickets shouldn’t be such an event.

This post first started in early 2009, back when the Event Cinemas site was still found at the greaterunion.com.au domain. As evidenced across social media channels, many users were frustrated by an awkward and poorly serviced website provided by one of Australia’s leading entertainment providers. I wanted to summarise many of the site failures into [...]

Education is meant to be about learning

Today, the launch of the My School website occurred. It was heavily promoted, and given how controversial the scoring system and the way schools can be compared has been, it was always going to be a pretty obvious heavy first day of usage. It was very disappointing (albeit a little expected) to see that the site has [...]

1 CommentJan 28, 2010read more
All that glitters is not gold!

Last night a person (yes a real human) made several mistakes. They made an error and then the attempts to manage it weren’t so great and things didn’t exactly resolve themselves as they could have. Ever happened to you? In your working life, have you ever made one of those mistakes that sent chills down your [...]

A tweeterview about The Perfect Gift for a Man

Today I tweeterviewed co-creator of the concept and book ‘The Perfect Gift for a Man’, Gavin Heaton (@servantofchaos). This was a follow up to a previous post about the launch of the book. Yes it is a shameless plug for the book, but then why not. It is a serious cause. Importantly the tweeterview provides some additional [...]

What made me smile today? A Cover letter!

What made me smile today? A Cover letter!
Recruiting in a small / medium business can involve trawling through a lot of unprepared or unsuitable applications. Many can be close to the mark, but require a bit of digging to see exactly where the gold nuggets are hidden. As I wrote in “recruiting with a little help from your friends“, I try to look for...
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Recruiting, with a little help from your friends!

Recruiting, with a little help from your friends!
One of the lessons I learned last year was that not paying attention to our culture when recruiting, was to the detriment of my business. (see point 3 of Riding across bumpy ground). Over my holiday this year, I have reflected on how I used to interview staff at an Aussie pub I helped run in...
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Sometimes the system takes the cake

Sometimes the system takes the cake
Systems are important for business. In previous posts I have mentioned that as we have grown we have tried to find ways to improve our systems constantly so that we can continue to maintain the service levels we aim to. Any business owner knows this can be hard. As your business changes sometimes you don’t change enough...
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Customers who cancel aren’t lost unless you stuff it up of course

Customers who cancel aren’t lost unless you stuff it up of course
So here is something which is hard for all service businesses. Losing a customer, or customers who want to cancel their subscriptions. Remember that customers who choose to go elsewhere, or just have no need for your service anymore are not necessarily lost forever. We recently chose to use a Search Tool called Keyword Spy to...
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Web success – is it by design or accidental?

Web success – is it by design or accidental?
A lot of money is being spent again on web engineering for commercial success. During the lead up to when the dot com bubble burst every good idea got capital and the ‘web stars’ worked to engineer their destiny using a good idea and capital. Many of them are doing something else or were up until...
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