Sometimes the system takes the cake
Systems are important for business. In previous posts I have mentioned that as we have grown we have tried to find ways to improve our systems constantly so that we can continue to maintain the service levels we aim to.
Any business owner knows this can be hard.
As your business changes sometimes you don’t change enough to see it at the same time, and have to keep stepping back to check what is and isn’t working.
Recently I was lucky to be provided some feedback by one of our customers that highlighted where the system had broken down for her, and that was worth gold!
Today I experienced it (I see it lots) at another business.